Diamond Worldwide Relocation understands that relocation firms are faced with a myriad of challenges, such as ensuring your corporate accounts’ expectations are being met, offering competitively priced services without sacrificing quality, selecting accountable service providers, meeting today’s fast transit requirements, and not to mention keeping the transferee happy during one of the most stressful times in their life!

Selecting the right international freight forwarding partner can help you achieve all these goals by providing something that most freight forwarding partners cannot, full service move management. What is “full service move management”? It is more than moving freight from point A to point B. It is providing the most cost effective and consistent transit schedules, monitoring every moment of the freight, providing transferees with detailed customs information, customs documentation requirements, pre-move checklists, and providing superior customer service during each step of the process. Diamond Worldwide Relocation is not an assembly line of household goods relocation; but a one-on-one partner that values each and every client. You are not a file number with us: you are part of our family!

1. Personalized and cost-effective quotes for even the most challenging household goods transfer
2. Accessorial services are always billed at cost and backup invoices are provided for cost verification purposes
3. Each move is scrutinized to ensure that the most cost effective shipping methods are recommended.
4. Standardization of costs by way of trade lane tariff development for high volume territories

1. Communication is the key to success in this industry and we make sure you and your transferee are always up to date on the status of their shipment. The days of chasing your service provider are over!
2. We provide information that is necessary for a successful international move, such as detailed customs information, customs documentation requirements, and pre-move checklists.
3. Our goal is to provide exceptional customer service with an emphasis on accountability.

1. The international partners have passed our stringent quality standards and/or are those who are FAIM certified by FIDI*.
2. C-TPAT (Customs Trade Partnership Against Terrorism), agents are used where available to ensure more accurate transit schedules by reducing the number of shipments selected for customs exams.
3. Multi-lingual country managers available to provide superior service to those who do not speak English as their first language.
4. Registered International Mover (RIM) Certified Agents are also selected where available ensuring quality standards and ethics established by the American Moving and Storage Association (AMSA).

*FAIM certification is given only to agents that have been independently audited and found proficient in areas covering 16 parameters relating to moving. This includes everything from the time it takes to pickup the phone to security measures in the warehouse.